Cancellation & Refund
This policy explains when RAWFIT orders can be cancelled, returned, exchanged, or refunded.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. Once dispatched, cancellation may no longer be possible.
If you need urgent help, contact support with your order number as soon as possible.
Refund Eligibility
Refunds are typically issued only for approved returns, failed prepaid shipments, duplicate charges, or exceptional order issues approved by RAWFIT.
Return and exchange requests must be raised within 3 days of delivery to be eligible for review.
COD orders are not charged online, so refund treatment may differ depending on the issue involved.
Refund Timelines
Approved prepaid refunds are usually initiated back to the original payment method after quality verification and closure of the request.
Bank settlement timelines can vary after RAWFIT triggers the refund.